VERY BAD SERVICE

I have joined Sirago GAP Cover on a referral of a good friend claiming she receives this outstanding service from the company when ever claiming. Claims are paid out fast and no hassle. I do not experience any good service currently with your company. I have submitted my GAP cover claims online. Phoned several times. No answer to confirm if the claims was received as I don’t get any e-mail feedback to confirm my claim was received from the online submissions. Again, phoned twice afterwards, eventually answering after long holding and holding. On both calls confirmation that the claims are in process and I will receive an e mail the same day with regards to my claim. Same confirmed yesterday when I phoned again. Up till now…. nothing received. Been kept in the dark by your company and system. Any feedback on the progress please? This is unbelievably bad, and poor service from your company. The previous company that I had GAP cover with, confirmed everything from the start to end with regards to claims. Really think your process needs to be sharpen up and looked at with regards to client services. Can I please have feedback/update on where we stand with my claim so I can keep the doctors updated?