The Most disgusting Customer Service Ever

If there is one thing that gets me really angry and upset, it is disgusting customer service.

We wrote our first email to them on 07NOV20, nothing happened. The escalation email was sent of 13NOV20, still no response. This was followed by a phone call. Still no Service. This was followed yet again with a call on 16NOV20, was transferred to a Team Leader Olga, who wasn't even in the office, but driving her car and promised that an email would be sent by End Of Business 16 November. Nothing arrive and another call was placed at 08h30 17NOV, upon which the agent advises a mail will be sent shortly, but could not define shortly.

I have to go for an Operation on the 19NOV and am still no closer to finding out how much they will pay from the GAP Cover. Thus have no answers to give to my surgeons. I find this the most unacceptable service I have ever received from any company. Sirago should be put out of business at this rate.