MS
Monique S
1 reviews | Active since Jan 2016
30 Jan 2023, 12:08
TERRIBLE SERVICE FROM SIRAGO UNDERWRINTING MANAGERS
Terrible service when you do a claim! They do not allocate the emails you reply to them correctly and then just don't do your claim! Even if you phone them and ask if they received the mail and they confirm that they did! 5 days later when you phone to find out what is going on on the claim they say you never send the documents! TERRIBLE SERVICE!
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Sirago Underwriting Managers's replyOfficial
15 Feb 2023, 13:51Dear Monique, Thank you for bringing this to our attention. We are truly sorry for the negative experience you have had with Sirago. We would like to investigate this matter further and rectify the situation. Could you please provide us with your policy number and contact details (please send it to ceo @ sirago .co.za), so that we can have one of our customer service representatives reach out to you to resolve the issue? Our best regards,The Sirago Team
Sirago Underwriting Managers's reply15 Feb 2023, 13:51
Official
Dear Monique, Thank you for bringing this to our attention. We are truly sorry for the negative experience you have had with Sirago. We would like to investigate this matter further and rectify the situation. Could you please provide us with your policy number and contact details (please send it to ceo @ sirago .co.za), so that we can have one of our customer service representatives reach out to you to resolve the issue? Our best regards,The Sirago Team