GC
Grant C
1 reviews | Active since Oct 2011
12 May 2022, 12:35
Terrible organization
Customer service is pathetic. I have to call them in most cases to follow up on claims. They contradict themselves regularly. Their claims process is so outdated requiring manually filling out forms. One needs to physically call in to ask for a claims statement to be able to keep track and/or manage (they don’t reply to emails). Their statements are a mess and not in dated format. It’s time consuming and a headache to deal with this organization.
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Sirago Underwriting Managers's replyOfficial
31 May 2022, 09:09Dear Grant,
We are sorry to hear of your frustration. We do have electronic claims forms, which can be filled out electronically and can be found on our website. However, we are sorry about your experience with our services and support team. We are looking into this matter to see if there is anything that we can do to relieve this for you. Please may I ask that you send a private email to Martin our CEO using the email address ceo @ sirago .co .za in order for us to investigate the matter? (email address must be without spaces)
Sincerely,
Team Sirago
Sirago Underwriting Managers's reply31 May 2022, 09:09
Official
Dear Grant,
We are sorry to hear of your frustration. We do have electronic claims forms, which can be filled out electronically and can be found on our website. However, we are sorry about your experience with our services and support team. We are looking into this matter to see if there is anything that we can do to relieve this for you. Please may I ask that you send a private email to Martin our CEO using the email address ceo @ sirago .co .za in order for us to investigate the matter? (email address must be without spaces)
Sincerely,
Team Sirago