BC
Beverley C
1 reviews | Active since Apr 2009
21 Jun 2023, 10:30
SUBSTANDARD SIRAGO
In spite of continual extremely low ratings and irate and dissatisfied customers, Sirago continues to disappoint. Only generic replies and apologies, not to mention a personal undertaking by the CEO Martin (on google review), to investigate personally and yet still nothing. Stay away from this crowd its not worth the aggravation. They have a "complaints" email which obviously doesn't exist and even escalating it to Genric legal or to the very many email addresses available has met with no joy. Given the lack of service or response, It is doubtful that anyone actually even works there
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Sirago Underwriting Managers's replyOfficial
12 Jul 2023, 13:37Dear Beverley,
After thorough investigation, we have found that there were discrepancies with the medical scheme account and the healthcare providers accounts, which needed to be resolved before Sirago could pay the shortfall. The first shortfall was paid on 21 June and the shortfall on the remaining codes were paid on Monday, 10 July when we received the updated statement from your medical scheme. As per our email correspondence, we trust that you understand where the issue originated from and we trust that your query has been resolved to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out to us. Kind regards, The SIrago Team.
After thorough investigation, we have found that there were discrepancies with the medical scheme account and the healthcare providers accounts, which needed to be resolved before Sirago could pay the shortfall. The first shortfall was paid on 21 June and the shortfall on the remaining codes were paid on Monday, 10 July when we received the updated statement from your medical scheme. As per our email correspondence, we trust that you understand where the issue originated from and we trust that your query has been resolved to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out to us. Kind regards, The SIrago Team.
Sirago Underwriting Managers's reply12 Jul 2023, 13:37
Official
Dear Beverley,
After thorough investigation, we have found that there were discrepancies with the medical scheme account and the healthcare providers accounts, which needed to be resolved before Sirago could pay the shortfall. The first shortfall was paid on 21 June and the shortfall on the remaining codes were paid on Monday, 10 July when we received the updated statement from your medical scheme. As per our email correspondence, we trust that you understand where the issue originated from and we trust that your query has been resolved to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out to us. Kind regards, The SIrago Team.
After thorough investigation, we have found that there were discrepancies with the medical scheme account and the healthcare providers accounts, which needed to be resolved before Sirago could pay the shortfall. The first shortfall was paid on 21 June and the shortfall on the remaining codes were paid on Monday, 10 July when we received the updated statement from your medical scheme. As per our email correspondence, we trust that you understand where the issue originated from and we trust that your query has been resolved to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out to us. Kind regards, The SIrago Team.