SD
Sean D
1 reviews | Active since Sept 2014
31 Jan 2024, 15:13
Still no reply 3rd Hello Peter complaint. What does it take to get a reply?
Third Hello Peter complaint since 20 Jan 2024. This after no reply to my emails. As promised the next step is the ombudsman. I will go there if I don't hear back by Friday 2 February. Is a common decency reply too much to ask for? An explanation of benefits, not a decision. Over 5 years of premiums and the first claim is repudiated with no explanation. I have written to supply an international Cell number, but my email hasn't changed.
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Sirago Underwriting Managers's replyOfficial
01 Feb 2024, 15:58Dear Sean,
We appreciate the time you have taken to share your concerns with us, and we have thoroughly reviewed your recent feedback and queries.
Upon re-evaluating your claim, we regret to inform you that it remains repudiated. To qualify for a Gap Cover Policy, we require affiliation with a registered medical scheme in South Africa for activation. Unfortunately, as your medical scheme does not meet this criteria, we cannot process the claim. For detailed policy information, please refer to Sections 1 – Introduction of the attached 2023 Plus Gap Cover Policy Wording.
We acknowledge the importance of prompt communication with our valued clients.
For further clarification or assistance, please don not hesitate to contact us at compliance @ sirago .co .za (no spaces).
Sincerely,The Sirago Team
We appreciate the time you have taken to share your concerns with us, and we have thoroughly reviewed your recent feedback and queries.
Upon re-evaluating your claim, we regret to inform you that it remains repudiated. To qualify for a Gap Cover Policy, we require affiliation with a registered medical scheme in South Africa for activation. Unfortunately, as your medical scheme does not meet this criteria, we cannot process the claim. For detailed policy information, please refer to Sections 1 – Introduction of the attached 2023 Plus Gap Cover Policy Wording.
We acknowledge the importance of prompt communication with our valued clients.
For further clarification or assistance, please don not hesitate to contact us at compliance @ sirago .co .za (no spaces).
Sincerely,The Sirago Team
Sirago Underwriting Managers's reply01 Feb 2024, 15:58
Official
Dear Sean,
We appreciate the time you have taken to share your concerns with us, and we have thoroughly reviewed your recent feedback and queries.
Upon re-evaluating your claim, we regret to inform you that it remains repudiated. To qualify for a Gap Cover Policy, we require affiliation with a registered medical scheme in South Africa for activation. Unfortunately, as your medical scheme does not meet this criteria, we cannot process the claim. For detailed policy information, please refer to Sections 1 – Introduction of the attached 2023 Plus Gap Cover Policy Wording.
We acknowledge the importance of prompt communication with our valued clients.
For further clarification or assistance, please don not hesitate to contact us at compliance @ sirago .co .za (no spaces).
Sincerely,The Sirago Team
We appreciate the time you have taken to share your concerns with us, and we have thoroughly reviewed your recent feedback and queries.
Upon re-evaluating your claim, we regret to inform you that it remains repudiated. To qualify for a Gap Cover Policy, we require affiliation with a registered medical scheme in South Africa for activation. Unfortunately, as your medical scheme does not meet this criteria, we cannot process the claim. For detailed policy information, please refer to Sections 1 – Introduction of the attached 2023 Plus Gap Cover Policy Wording.
We acknowledge the importance of prompt communication with our valued clients.
For further clarification or assistance, please don not hesitate to contact us at compliance @ sirago .co .za (no spaces).
Sincerely,The Sirago Team