BZ
Bhekamazwane Z
1 reviews | Active since May 2010
28 Nov 2023, 20:30
Stay Away
Only reason for this rating is zero is not provided for. What an insult these people have been to our lives. They debited our account not only without, but against our authorisation. Despite many attempts to call & resolve the matter, they responded with emails with just a reference number & continued debiting. When we got the bank to reverse, they said “unauthorised debit stoppage”, & no it was not automated responses, it was attended by some human.
I would not touch these people with a meter stick-STAY AWAY!
Helpful (0)
Replies (4)0
Replies (4)
Sirago Underwriting Managers's replyOfficial
29 Nov 2023, 08:42Hi Bhekamazwane.
We are shocked to read your review. We are looking into this matter straight away to see if we can provide a resolve! We will be in touch asap!
Kind regards,
The Sirago Team
We are shocked to read your review. We are looking into this matter straight away to see if we can provide a resolve! We will be in touch asap!
Kind regards,
The Sirago Team
Sirago Underwriting Managers's reply29 Nov 2023, 08:42
Official
Hi Bhekamazwane.
We are shocked to read your review. We are looking into this matter straight away to see if we can provide a resolve! We will be in touch asap!
Kind regards,
The Sirago Team
We are shocked to read your review. We are looking into this matter straight away to see if we can provide a resolve! We will be in touch asap!
Kind regards,
The Sirago Team
Sirago Underwriting Managers's replyOfficial
29 Nov 2023, 16:25Dear Bhekamazwane, we have investigated the matter and have concluded that the policy was automatically terminated effective 1 September due to the reversals for September and October. Unfortunately, the initial cancellation notice was sent to your intermediary and was not received on time. We are also aware that the complaint is already with the Ombud and we would like to advise you to please wait for direct feedback from the Ombud. We do apologise for the inconvenience caused during this process. Sincerely, The Sirago Team.
Sirago Underwriting Managers's reply29 Nov 2023, 16:25
Official
Dear Bhekamazwane, we have investigated the matter and have concluded that the policy was automatically terminated effective 1 September due to the reversals for September and October. Unfortunately, the initial cancellation notice was sent to your intermediary and was not received on time. We are also aware that the complaint is already with the Ombud and we would like to advise you to please wait for direct feedback from the Ombud. We do apologise for the inconvenience caused during this process. Sincerely, The Sirago Team.
BZ
Bhekamazwane Z's updateReviewer Update
02 Dec 2023, 06:33Do not insult me!
Why has Sirago not been responding to the comms, sent to the “***” email & not the broker? Only response was that we should lodge a complaint, which was done , since then nothing except persistent debiting!
You can go ahead & insult us all you like & keep our money, but I assure you, all I will do is what I can do, protect as many people as I can from this experience.
Why has Sirago not been responding to the comms, sent to the “***” email & not the broker? Only response was that we should lodge a complaint, which was done , since then nothing except persistent debiting!
You can go ahead & insult us all you like & keep our money, but I assure you, all I will do is what I can do, protect as many people as I can from this experience.
BZ
Bhekamazwane Z's update02 Dec 2023, 06:33
Reviewer Update
Do not insult me!
Why has Sirago not been responding to the comms, sent to the “***” email & not the broker? Only response was that we should lodge a complaint, which was done , since then nothing except persistent debiting!
You can go ahead & insult us all you like & keep our money, but I assure you, all I will do is what I can do, protect as many people as I can from this experience.
Why has Sirago not been responding to the comms, sent to the “***” email & not the broker? Only response was that we should lodge a complaint, which was done , since then nothing except persistent debiting!
You can go ahead & insult us all you like & keep our money, but I assure you, all I will do is what I can do, protect as many people as I can from this experience.
Sirago Underwriting Managers's replyOfficial
07 Dec 2023, 08:50Hi Bhekamazwane.
Please be advised that we have been in touch both via email and telephonically.
We understand that the outcome has not been ideal from the get go, but we assure you that we have done everything in our power to provide a resolution.
Once again we are terribly sorry for the experience you have had.
Kind regards,
The Sirago Team
Please be advised that we have been in touch both via email and telephonically.
We understand that the outcome has not been ideal from the get go, but we assure you that we have done everything in our power to provide a resolution.
Once again we are terribly sorry for the experience you have had.
Kind regards,
The Sirago Team
Sirago Underwriting Managers's reply07 Dec 2023, 08:50
Official
Hi Bhekamazwane.
Please be advised that we have been in touch both via email and telephonically.
We understand that the outcome has not been ideal from the get go, but we assure you that we have done everything in our power to provide a resolution.
Once again we are terribly sorry for the experience you have had.
Kind regards,
The Sirago Team
Please be advised that we have been in touch both via email and telephonically.
We understand that the outcome has not been ideal from the get go, but we assure you that we have done everything in our power to provide a resolution.
Once again we are terribly sorry for the experience you have had.
Kind regards,
The Sirago Team