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CHARMAINE R
1 reviews | Active since Jun 2023
06 Jun 2023, 11:38
SLOW SERVICE/ BAD SERVICE FROM SIRAGO
Sirago Gap cover is totally bad when it comes to service how does a mother who has to deal with their newborn in hospital after birth. have access to emails, I sent many emails, and they keep on advising they did not receive it. my ticket number Your ticket #657514 one of many is still being worked on, please tell me how a mum on maternity leave scanners, when I signed up, I was told send the birth certificate through to claim R2000 once I gave birth they needed more forms, my previous claim they are also working on it I am really sadden by your service, I have calling daily. Please can someone sort this out asap
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Replies (4)CR
CHARMAINE R's updateReviewer Update
07 Jun 2023, 09:54Hi Sirago I have sent so many emails already now you want to ask me for additional information please go and check under all the emails I sent you it has all the information you require your company has not remorse or consider women who has given birth where does a Mummy have access to emails scanners telephone calls up and down and still not to be assisted here I was encouraging my Co workers to take your company's cover yet I am the one being ill treated
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CHARMAINE R's update07 Jun 2023, 09:54
Reviewer Update
Hi Sirago I have sent so many emails already now you want to ask me for additional information please go and check under all the emails I sent you it has all the information you require your company has not remorse or consider women who has given birth where does a Mummy have access to emails scanners telephone calls up and down and still not to be assisted here I was encouraging my Co workers to take your company's cover yet I am the one being ill treated
Sirago Underwriting Managers's replyOfficial
07 Jun 2023, 13:20 Dear Charmaine, Thank you for bringing your concerns to our attention. After reviewing our records, we have confirmed that your email was received on the 29th of May, and the birth certificate was received on the 30th of May. Regarding your claim, please note that it is still within the standard turnaround time of 10 working days. Rest assured that our claims team is actively working on your case, and you can expect to receive feedback before the 12th of June 2023, so that you can focus on providing the best care for your precious newborn. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team, and they will be more than happy to assist you. Our Best Regards,The Sirago Team
Sirago Underwriting Managers's reply07 Jun 2023, 13:20
Official
Dear Charmaine, Thank you for bringing your concerns to our attention. After reviewing our records, we have confirmed that your email was received on the 29th of May, and the birth certificate was received on the 30th of May. Regarding your claim, please note that it is still within the standard turnaround time of 10 working days. Rest assured that our claims team is actively working on your case, and you can expect to receive feedback before the 12th of June 2023, so that you can focus on providing the best care for your precious newborn. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team, and they will be more than happy to assist you. Our Best Regards,The Sirago Team
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CHARMAINE R's updateReviewer Update
08 Jun 2023, 17:09Good day Sirago
You service is poor you guys are still sending me new emails after I sent through all the documents many times a New claim CL180098 I for the baby sirago again I sent through all the documents required for the first claim 657514 still you are saying you can't see the sent documents please advise what type of service is this I really have not received any joy from this claims in fact it's been a horrible process all together you are sorry but what are you doing to correct the errors on your side I have been patient sadly
You service is poor you guys are still sending me new emails after I sent through all the documents many times a New claim CL180098 I for the baby sirago again I sent through all the documents required for the first claim 657514 still you are saying you can't see the sent documents please advise what type of service is this I really have not received any joy from this claims in fact it's been a horrible process all together you are sorry but what are you doing to correct the errors on your side I have been patient sadly
CR
CHARMAINE R's update08 Jun 2023, 17:09
Reviewer Update
Good day Sirago
You service is poor you guys are still sending me new emails after I sent through all the documents many times a New claim CL180098 I for the baby sirago again I sent through all the documents required for the first claim 657514 still you are saying you can't see the sent documents please advise what type of service is this I really have not received any joy from this claims in fact it's been a horrible process all together you are sorry but what are you doing to correct the errors on your side I have been patient sadly
You service is poor you guys are still sending me new emails after I sent through all the documents many times a New claim CL180098 I for the baby sirago again I sent through all the documents required for the first claim 657514 still you are saying you can't see the sent documents please advise what type of service is this I really have not received any joy from this claims in fact it's been a horrible process all together you are sorry but what are you doing to correct the errors on your side I have been patient sadly
Sirago Underwriting Managers's replyOfficial
09 Jun 2023, 08:43Hi Charmaine,
As mentioned in our previous response - your claim is still being processed and it typically takes 10 working days. The 10th working day is only on Monday, 12 June. We are working diligently to get your claim resolved as soon as possible and we understand that waiting can sometimes be frustrating. However, at this point we have upheld our standards of procedure. Should we receive all the correct documentation, we will have this claim resolved within our agreed turnaround which is until Monday next week.
Thank you,
The Sirago Team
As mentioned in our previous response - your claim is still being processed and it typically takes 10 working days. The 10th working day is only on Monday, 12 June. We are working diligently to get your claim resolved as soon as possible and we understand that waiting can sometimes be frustrating. However, at this point we have upheld our standards of procedure. Should we receive all the correct documentation, we will have this claim resolved within our agreed turnaround which is until Monday next week.
Thank you,
The Sirago Team
Sirago Underwriting Managers's reply09 Jun 2023, 08:43
Official
Hi Charmaine,
As mentioned in our previous response - your claim is still being processed and it typically takes 10 working days. The 10th working day is only on Monday, 12 June. We are working diligently to get your claim resolved as soon as possible and we understand that waiting can sometimes be frustrating. However, at this point we have upheld our standards of procedure. Should we receive all the correct documentation, we will have this claim resolved within our agreed turnaround which is until Monday next week.
Thank you,
The Sirago Team
As mentioned in our previous response - your claim is still being processed and it typically takes 10 working days. The 10th working day is only on Monday, 12 June. We are working diligently to get your claim resolved as soon as possible and we understand that waiting can sometimes be frustrating. However, at this point we have upheld our standards of procedure. Should we receive all the correct documentation, we will have this claim resolved within our agreed turnaround which is until Monday next week.
Thank you,
The Sirago Team