SIRAGO - SHOCKING SERVICE - Never use them! (****mers)

Giving one star to this company is even far fetched! Absolutly shocking LACK of customer service from this company. DEFINITELY would never recommend them to anyone for gap cover. My mom went into hospital for an emergancy - subsequently leading to needing to claim from gap cover (Sirago) for the in-hospital amounts that medical aid didn't cover. For 2 months of back and forth emails from Sirago (which aren't very clear for someone who has no idea of what needs to be done with no customer service explinations) and only 1 payout being made of the 3 needing to be covered... along with no communication or excuses as to why payouts couldn't be made. In the meantime my mom was receiveing letters from Doctors stating further legal action would be taken for payments not being made (because Sirago wasnt payout out quick enough or at all - with no communication). This was EXTREMELY stressful for my 70 year old mother. BUT IT GETS BETTER!!! The best bit is that then Sirago cancelled my mothers policy on their own accord without telling her... they refunded her premium amount for February on the 25th February and 2 days later sent an email notifying her that her policy had been cancelled as of 1 February 2025. NO phone call and NO futher explination... IT LOOKS AS THOUGH WHEN PAYOUTS WERE REQUIRED THEY JUMPED SHIP! - Another insurance ****! You pay for years and then they don't want to pay out!