Sirago incompetence

I have belonged to Sirago for a number of years now. Every time I send a claim (very infrequent - 1st one this year) I get a royal run around of one question per day (or more) to provide more information. Also, these requests are sent at the end of the working day, meaning the issue cannot be addressed during the working day So far, all the requests have been for information already sent to them on my initial submission, but not read by them. This is not the first time that I have had this run around, as I am starting to only remember Sirago with poor service and *********** handling of valid Claims. I will be looking for another Gap Cover Scheme.