CC
Corne C
1 reviews | Active since Apr 2023
02 Apr 2023, 19:44
Sirago
Worst service you can ever receive from a service provider. We have been with Sirago for 2 years, had an operation 6 months ago they took 3 months to pay out two of the four doctors ..six months later and numerous emails and phone calls from my brokers as well as myself, we still have no joy, they promptly deduct their monthly debit order every month with no missed payments from our side ever.
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Replies (2)0
Replies (2)
Sirago Underwriting Managers's replyOfficial
03 Apr 2023, 10:47 Dear Corne, We apologise for the inconvenience and frustration you have experienced with our service.
Please know that we take your feedback seriously, and we are looking into this matter to identify the cause of the delay in payment. Our team is working diligently to resolve the issue as quickly as possible, and we will keep you updated on the progress. Alternatively, you can send an email to ceo @ sirago .co.za (no spaces).
Thank you for bringing this to our attention. Best regards,The Sirago Team
Please know that we take your feedback seriously, and we are looking into this matter to identify the cause of the delay in payment. Our team is working diligently to resolve the issue as quickly as possible, and we will keep you updated on the progress. Alternatively, you can send an email to ceo @ sirago .co.za (no spaces).
Thank you for bringing this to our attention. Best regards,The Sirago Team
Sirago Underwriting Managers's reply03 Apr 2023, 10:47
Official
Dear Corne, We apologise for the inconvenience and frustration you have experienced with our service.
Please know that we take your feedback seriously, and we are looking into this matter to identify the cause of the delay in payment. Our team is working diligently to resolve the issue as quickly as possible, and we will keep you updated on the progress. Alternatively, you can send an email to ceo @ sirago .co.za (no spaces).
Thank you for bringing this to our attention. Best regards,The Sirago Team
Please know that we take your feedback seriously, and we are looking into this matter to identify the cause of the delay in payment. Our team is working diligently to resolve the issue as quickly as possible, and we will keep you updated on the progress. Alternatively, you can send an email to ceo @ sirago .co.za (no spaces).
Thank you for bringing this to our attention. Best regards,The Sirago Team
Sirago Underwriting Managers's replyOfficial
05 Apr 2023, 08:56Dear Corne,
We apologise for the delay in processing your claim and the inconvenience it has caused. Our records show that the claim was received on 8th December 2022 and there was an initial rejection on 20th January 2023, which was corrected on 23rd January 2023. Please take note that the details have been communicated and confirmed via email. Regarding the payment of your claim, we have paid three out of the four accounts. The third account was received on 26th March 2023, and we paid it on 3rd April 2023. We are still waiting for the final doctor's account, which we have communicated to you via email. We understand your frustration, and please know that we are doing everything we can to resolve this matter as soon as possible.
Thank you for bringing this matter to our attention, and we hope to continue serving you in the future. If you require any further assistance, please do not hesitate to email us at ceo @ sirago .co.za (no spaces).
Best regards,
The Sirago Team
We apologise for the delay in processing your claim and the inconvenience it has caused. Our records show that the claim was received on 8th December 2022 and there was an initial rejection on 20th January 2023, which was corrected on 23rd January 2023. Please take note that the details have been communicated and confirmed via email. Regarding the payment of your claim, we have paid three out of the four accounts. The third account was received on 26th March 2023, and we paid it on 3rd April 2023. We are still waiting for the final doctor's account, which we have communicated to you via email. We understand your frustration, and please know that we are doing everything we can to resolve this matter as soon as possible.
Thank you for bringing this matter to our attention, and we hope to continue serving you in the future. If you require any further assistance, please do not hesitate to email us at ceo @ sirago .co.za (no spaces).
Best regards,
The Sirago Team
Sirago Underwriting Managers's reply05 Apr 2023, 08:56
Official
Dear Corne,
We apologise for the delay in processing your claim and the inconvenience it has caused. Our records show that the claim was received on 8th December 2022 and there was an initial rejection on 20th January 2023, which was corrected on 23rd January 2023. Please take note that the details have been communicated and confirmed via email. Regarding the payment of your claim, we have paid three out of the four accounts. The third account was received on 26th March 2023, and we paid it on 3rd April 2023. We are still waiting for the final doctor's account, which we have communicated to you via email. We understand your frustration, and please know that we are doing everything we can to resolve this matter as soon as possible.
Thank you for bringing this matter to our attention, and we hope to continue serving you in the future. If you require any further assistance, please do not hesitate to email us at ceo @ sirago .co.za (no spaces).
Best regards,
The Sirago Team
We apologise for the delay in processing your claim and the inconvenience it has caused. Our records show that the claim was received on 8th December 2022 and there was an initial rejection on 20th January 2023, which was corrected on 23rd January 2023. Please take note that the details have been communicated and confirmed via email. Regarding the payment of your claim, we have paid three out of the four accounts. The third account was received on 26th March 2023, and we paid it on 3rd April 2023. We are still waiting for the final doctor's account, which we have communicated to you via email. We understand your frustration, and please know that we are doing everything we can to resolve this matter as soon as possible.
Thank you for bringing this matter to our attention, and we hope to continue serving you in the future. If you require any further assistance, please do not hesitate to email us at ceo @ sirago .co.za (no spaces).
Best regards,
The Sirago Team