Service, more of a disservice.

Service, more of a disservice. You can’t contact them after 16:00. When they escalate queries you are given a time frame by when feedback will be given (this does not happen). With the last call I placed to get feedback yesterday (10Aug) I was told “I will definitely call you at exactly 15:45”. It is now 16:45 and I have yet to receive any feedback. Several calls, multiple attempts to get feedback via the WhatsApp channel and here I sit having to resort to HelloPeter (and the ombudsman) to get service. I do not think I am expecting to much from Sirago with a statement like this on their website “ One of the core pillars which our business is founded on is a client-centric approach, translating into exceptional client- service standards with regards to quality and timeliness; efforts to ensure continual improvement and success; and real, appropriate and cost-ffective product solutions.” Looking at the spelling mistake in their “pillar statement “cost-ffective” on their website it is maybe expected that this is not a professional outfit.