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padayacheevalancia P
1 reviews | Active since Jun 2016
15 May 2023, 18:48
Pathetic service
I submitted a claim on the 10th of May 2023,6 days later no response at all, not even an acknowledgement of my email. I pay a premium every month and I must still chase them to do they work
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Sirago Underwriting Managers's replyOfficial
16 May 2023, 14:20Dear Valancia, After conducting a thorough investigation, we discovered that you are actually covered under Old Mutual Gap cover, rather than Sirago as initially assumed. We would like to assure you that our team has taken your feedback seriously, and one of our agents has reached out to you to provide feedback on the situation. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. We are here to help. Best regards,The Sirago Team
Sirago Underwriting Managers's reply16 May 2023, 14:20
Official
Dear Valancia, After conducting a thorough investigation, we discovered that you are actually covered under Old Mutual Gap cover, rather than Sirago as initially assumed. We would like to assure you that our team has taken your feedback seriously, and one of our agents has reached out to you to provide feedback on the situation. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. We are here to help. Best regards,The Sirago Team