SD
Susan D
1 reviews | Active since Nov 2016
14 Jan 2022, 12:57
Pathetic service
Worst service ever. I have been struggling with a claim for a week now and still no answer or feedback from them. They keep on requesting documents and I have sent it to then numerous times and still has my claim not been sorted. I will not recommend Sirago Gap Cover to anyone.
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Replies (2)
Sirago Underwriting Managers's replyOfficial
14 Jan 2022, 14:37Dear Susan,
We apologise for your frustration. We will investigate the matter and will get a customer services agent to get in touch asap. If you still don't feel that our service is to your liking, you are welcome to send an email to Martin our CEO using the email address ceo @ sirago .co .za (email address must be without spaces).
Sincerely,
Team Sirago
We apologise for your frustration. We will investigate the matter and will get a customer services agent to get in touch asap. If you still don't feel that our service is to your liking, you are welcome to send an email to Martin our CEO using the email address ceo @ sirago .co .za (email address must be without spaces).
Sincerely,
Team Sirago
Sirago Underwriting Managers's reply14 Jan 2022, 14:37
Official
Dear Susan,
We apologise for your frustration. We will investigate the matter and will get a customer services agent to get in touch asap. If you still don't feel that our service is to your liking, you are welcome to send an email to Martin our CEO using the email address ceo @ sirago .co .za (email address must be without spaces).
Sincerely,
Team Sirago
We apologise for your frustration. We will investigate the matter and will get a customer services agent to get in touch asap. If you still don't feel that our service is to your liking, you are welcome to send an email to Martin our CEO using the email address ceo @ sirago .co .za (email address must be without spaces).
Sincerely,
Team Sirago
SD
Susan D's updateReviewer Update
20 Jan 2022, 18:52Well, a week later and still no progress on my claim. Not even your CEO responded on my email, why would an agent go through any trouble to call me and sort out my claim if your CEO doesn't. I will NEVER recommend Sirago to anybody. Pathetic is an understatement describing your service.
SD
Susan D's update20 Jan 2022, 18:52
Reviewer Update
Well, a week later and still no progress on my claim. Not even your CEO responded on my email, why would an agent go through any trouble to call me and sort out my claim if your CEO doesn't. I will NEVER recommend Sirago to anybody. Pathetic is an understatement describing your service.