No existent service. Do not take gap cover out with Sirago

Their service is non existent. Put in a claim over a month ago and still waiting on feedback. Back and forth correspondence with emails that don’t even make mention of who you are communicating with. There has been no proper answers regarding my claim. I have requested feedback several times re the outcome of my claim but absolutely no answer from anyone. A person pays every month for a service that is not even poor but non existent.