Dishonest and Shocking service from SIRAGO

I submitted a basic claim on Monday the 15th. To date i still have not heard back from them. Been with them for years and there service has gone down dramatically. I have called them 4 times in the past week to which i get told false promises when the claim will be settled and paid out to which nothing happens. Get told we will call you today at this time or tomorrow with feedback to which i am still waiting. When you ask to speak to somebody more senior i once again get told she will call you back. Olga Nemalili is the head of claims to which i still await her call. I am irritated and there shocking service, lack of communications and complete dishonesty in telling me different stories as to why the claim has not been finalized... I am resorting to this platform hoping this will be a positive wake-up call for them to look into there customer service and client claim... Lets see what happens after this... see if they even care????