****** Covert Abusive Narcissistic Treatment from Nedbank Sirago Gap Cover

As a retired employee from Nedbank I opted to take the gap cover offered by Nedbank which Sirago are the underwriters for. My wife went to the dentist for dentures whereby there was a shortfall. I contacted Sirago and described the shortfall we needed covered. Documents were sent to us by them which we completed and returned with the necessary shortfall bills requested by them. From the 20th July 2023 I have contact the call center which continuously tells me that they require the supporting documents which I have sent to them I also received emails from them requesting the documentation I have already sent. My daughter who works for Nedbank emailed the account manager Gift Mahlangu on the 24 August 2023 advising of the above whereby on the 25 August, Gift advices that Sirago does not cover shortfalls for dentures however gaslighted us in the email that we were responsible for the atrocious covert abusive narcissistic treatment and service we were given by Sirago. If they had told us that from the beginning we would not have gone through the inconvenience and frustration they put us through its not rocket science to be advised that Sirago does not cover this particular shortfall and case closed. However as 68 year old pensioners who belong to the South African Indian race group we are abused in a narcissistic manner by Nedbank's Sirago Gap cover if I were a black or white South African I would have been treated with dignity. Nedbank Sirago Gap Cover before you offer any Indian retired employee or any Indian staff currently employed with you make sure you clue the Indian race group of the covert abusive narcissistic treatment they will endure.