RG
Roy G
1 reviews | Active since Oct 2012
26 Oct 2022, 11:21
Beware of Sirago gap cover!
I submitted a claim to Sirago gap cover, policy no SIR 18448, well over a month ago. I must have called Sirago at least 20 times to ask when I will be paid, but they promise each time to get back to me the same day, and now a month later I have still not heard from them!! VERY BAD SERVICE, Sirago, shame on you for keeping a cancer patient waiting this long, I was told a claim should take no longer than 10 days to be settled. Regards Roy Gardner
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Sirago Underwriting Managers's replyOfficial
26 Oct 2022, 14:27Hi Roy,
We are truly sorry for the frustration and experience. However, we have contacted you yesterday regarding this matter and explained the situation. As confirmed telephonically and via email, your claim will be paid out today still. While our claims turnaround times have been taking longer than usual in the months of September and into the start of October due to a large increase in claims volumes, we pride ourselves in providing superior service. We hope that we can prove this to you in future.
Sincerely,
Sirago Customer Services
Sirago Underwriting Managers's reply26 Oct 2022, 14:27
Official
Hi Roy,
We are truly sorry for the frustration and experience. However, we have contacted you yesterday regarding this matter and explained the situation. As confirmed telephonically and via email, your claim will be paid out today still. While our claims turnaround times have been taking longer than usual in the months of September and into the start of October due to a large increase in claims volumes, we pride ourselves in providing superior service. We hope that we can prove this to you in future.
Sincerely,
Sirago Customer Services