GW
Gillian W
1 reviews | Active since Aug 2012
07 Dec 2023, 16:52
Avoid Sirago Gap Cover at all costs
Please look at any other gap cover rather than Sirago. I had no choice but to give one star - ratings should have negative options. Was pushed from pillar to post, dealt with some extremely rude, unhelpful and inefficient employees. They do not bother to respond to messages or emails, but no wonder as their CEO doesn't respond either. I can bet you if they had a problem collecting their debit orders they would be extremely quick to respond. Best decision was to cancel and move to another GAP cover. It is no wonder Sirago is sitting on a 2.5 start rating. Other than an AI response, can not even get them to acknowledge cancellation of my policy.
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Sirago Underwriting Managers's replyOfficial
08 Dec 2023, 08:20Dear Gillian,
We are saddened that you have resorted to HelloPeter after numerous attempts to try and explain that your claim was unfortunately invalid for various reasons. That said, we understand that you have had a frustrating experience and for that we are sorry. We are diligently working on improving our interactions with our Gap cover members. All the best, The Sirago Team.
We are saddened that you have resorted to HelloPeter after numerous attempts to try and explain that your claim was unfortunately invalid for various reasons. That said, we understand that you have had a frustrating experience and for that we are sorry. We are diligently working on improving our interactions with our Gap cover members. All the best, The Sirago Team.
Sirago Underwriting Managers's reply08 Dec 2023, 08:20
Official
Dear Gillian,
We are saddened that you have resorted to HelloPeter after numerous attempts to try and explain that your claim was unfortunately invalid for various reasons. That said, we understand that you have had a frustrating experience and for that we are sorry. We are diligently working on improving our interactions with our Gap cover members. All the best, The Sirago Team.
We are saddened that you have resorted to HelloPeter after numerous attempts to try and explain that your claim was unfortunately invalid for various reasons. That said, we understand that you have had a frustrating experience and for that we are sorry. We are diligently working on improving our interactions with our Gap cover members. All the best, The Sirago Team.