PR
Prebashini R
1 reviews | Active since Mar 2014
25 Oct 2023, 15:42
*****!!!!
The service is shocking!!! Very *********** staff The consultants keep requesting the same documents and delay the process. I've been paying for over 10 years and it's my first claim!!!!
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Sirago Underwriting Managers's replyOfficial
27 Oct 2023, 10:49Dear Prebashini,
Thank you for taking the time to share your concerns with us. We have thoroughly investigated your claim, and we can confirm that it has been assessed and paid up to the available limit based on your Gap cover plan. We understand that there was some confusion, as the medical aid statement we received was a summary of all providers rather than the detailed statement that was required. We do apologise for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve this matter. If you have any further questions or need assistance with your claim, please do not hesitate to reach out to our customer experience team. We are here to assist you and ensure that your experience with us is more satisfactory in the future. Best regards,
The Sirago Team
Thank you for taking the time to share your concerns with us. We have thoroughly investigated your claim, and we can confirm that it has been assessed and paid up to the available limit based on your Gap cover plan. We understand that there was some confusion, as the medical aid statement we received was a summary of all providers rather than the detailed statement that was required. We do apologise for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve this matter. If you have any further questions or need assistance with your claim, please do not hesitate to reach out to our customer experience team. We are here to assist you and ensure that your experience with us is more satisfactory in the future. Best regards,
The Sirago Team
Sirago Underwriting Managers's reply27 Oct 2023, 10:49
Official
Dear Prebashini,
Thank you for taking the time to share your concerns with us. We have thoroughly investigated your claim, and we can confirm that it has been assessed and paid up to the available limit based on your Gap cover plan. We understand that there was some confusion, as the medical aid statement we received was a summary of all providers rather than the detailed statement that was required. We do apologise for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve this matter. If you have any further questions or need assistance with your claim, please do not hesitate to reach out to our customer experience team. We are here to assist you and ensure that your experience with us is more satisfactory in the future. Best regards,
The Sirago Team
Thank you for taking the time to share your concerns with us. We have thoroughly investigated your claim, and we can confirm that it has been assessed and paid up to the available limit based on your Gap cover plan. We understand that there was some confusion, as the medical aid statement we received was a summary of all providers rather than the detailed statement that was required. We do apologise for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve this matter. If you have any further questions or need assistance with your claim, please do not hesitate to reach out to our customer experience team. We are here to assist you and ensure that your experience with us is more satisfactory in the future. Best regards,
The Sirago Team