Audacity from Sir Loin Cape Gate

Me and my friends went to Sir Loin Cape Gate to have lunch on 7 October 2018. Our waiter, Cameron, took our order. My husband ordered the Steak and Egg and informed the waiter that the steak must be RARE. After 30 minutes our food arrived, but my husband’s steak was not as he requested. The waiter agreed that that is not the way ‘rare steak’ should look. He apologized and took the food back to the kitchen. After 5 minutes the manager, Therisa, came back with the same plate and just placed it back infront of my husband and said to him that the ‘kitchen manager’ (Leon) said that ‘this steak is up to there standard and that is the way ‘Rare’ looks like’. We looked at her in disbelieve, because we were so shocked about the attitude that she gave us. My husband was extremely upset, but he tried not to make a scene. Only after my husband finished his lunch Therisa came back and asked us how the food was. The audacity!!! I called her and told her that their service is absolutely pathetic, this is the first time in my life that a ‘manager / kitchen manager’ tells us how to eat our food. I asked her to please remember next time they take orders make sure they prepare the food as per the customers instruction and not as per how the ‘Kitchen Manager’ wants to prepare the food. Why does the waiter then need to ask the customer how their steak must be done?? Why don’t you decide for yourself?? On several occasions the waiter came back to our table to apologize and we assured him this was NOT his fault (as we saw the piece of paper our order was written on). We paid and left Sir Loin with a bill of R754.85. Sir Loin Cape Gate will NEVER see us again!! Unfortunately I could not write this review without clicking a star, Sir Loin Cape Gate, does NOT deserve a star!! Petro van Zyl