Sinvac Poor Operating Standards

I purchased slim tanks from their client and called them directly about the product fault. Instead of helping and attending to the issue, they came to our business premises to collect the tanks. Instead of replacing the tanks as agreed when the came to collect I am not told of business process that needs to be followed. The after sales rep also attested that the tanks have fault but the senior line manager called Koos Van Der Walt is happy to take short cuts by lying over a practical matter which in this case he thinks he’s saving the company money.

He further said he’ll send me the QC report. The tanks bought are for water purification purposes and there needs to be food grade tanks. The said tanks leave an awful and also produces a funny smell when filled with water. I find this kind of treatment to end-user client degrading and undermining the standards in which Sinvac operates.