Horrible experience

Most horrible experience with these people. When I arrived at the guest house I was told that they are fully booked. I booked way in Advance and paid already. I was then told I have to go to another branch, this was around 9 pm and I was traveling with my son. I was given numbers of both the managers Nonhlanhla and Sibongile, none of them answered after several attempts, but when their employees call, they answer.. I've never seen such level of incompetency and poor customer service. I ended up getting a room 2 hours later after a big fight and demanding to see the owner of the place. I'm very disappointed. If you want peace of mind.. DO NOT BOOK AT SINTOKHA or you will be stranded and end up sleeping in the streets. Their landline on Booking.com doesn't exist.. You can't get hold of anyone...