PH
Philip H
1 reviews | Active since May 2016
08 Jun 2020, 14:17
Warranty repairs
Sinotec 55 inch under warranty with no picture. Took in for repairs at CN-Tronics in Midrand. Called to find out if repaired, yes ready for collection. according to job card back light replaced, when opening box to check if tv is working, the screen totally broken. Service Manager Ping Ting in a meeting, cant speek to her. Send an email no response, phoned left a message, to date no call received. I want tv replaced with a new one but they only want to replace screen that is not acceptable. Workshop broke the screen and I want tv replaced. Absolutely bad service and customer communication. Telephone number ***, lucky if anybody answer the phone within a minute.
Helpful (0)
Replies (3)0
Replies (3)
Sinotec's replyOfficial
08 Jun 2020, 14:29Good afternoon,
Will you please give me your job number reference? or the serial number of your TV I will check and follow up with you. Your complaint has never been sent to the management.
Thank you.
Will you please give me your job number reference? or the serial number of your TV I will check and follow up with you. Your complaint has never been sent to the management.
Thank you.
Sinotec's reply08 Jun 2020, 14:29
Official
Good afternoon,
Will you please give me your job number reference? or the serial number of your TV I will check and follow up with you. Your complaint has never been sent to the management.
Thank you.
Will you please give me your job number reference? or the serial number of your TV I will check and follow up with you. Your complaint has never been sent to the management.
Thank you.
PH
Philip H's updateReviewer Update
08 Jun 2020, 14:37Afternoon, Job No 516261, serial number MO-R086371
PH
Philip H's update08 Jun 2020, 14:37
Reviewer Update
Afternoon, Job No 516261, serial number MO-R086371
Sinotec's replyOfficial
08 Jun 2020, 16:15Hi Philip,
Out dispatch department told me about this TV this morning, the TV was sent back to the workshop immediately afterwards. The screen is repairable so we replaced a brand new screen on your TV. It's completed.
Out dispatch department told me about this TV this morning, the TV was sent back to the workshop immediately afterwards. The screen is repairable so we replaced a brand new screen on your TV. It's completed.
Sinotec's reply08 Jun 2020, 16:15
Official
Hi Philip,
Out dispatch department told me about this TV this morning, the TV was sent back to the workshop immediately afterwards. The screen is repairable so we replaced a brand new screen on your TV. It's completed.
Out dispatch department told me about this TV this morning, the TV was sent back to the workshop immediately afterwards. The screen is repairable so we replaced a brand new screen on your TV. It's completed.