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Kayla A

1 reviews | Active since Oct 2021

12 Oct 2021, 14:09

Terrible service

I just want to warn everyone about Sinotec Group and it's affiliate CN tronics on their terrible service! My flat-screen smart sinotec TV barely a year old just stopped working as it should one day ( backlight led fault only audio no video) since it was under 5 year warranty I approached HiFi Corp where I bought it and they were very helpful,they contacted sinotec South Africa who inturn sent cn tronics to access n collect it .They collected on the 23rd of September n told me it would take approx 1 week for it to be fixed...after a week went by I started calling everyday n received terrible service from phones just ringing to getting pushed from one dept to another and never getting your call answered.One day almost 2 weeks ago I eventually got thru to the workshop where I was informed that the TV is repaired they are just waiting on logistics to arrange delivery....Now when I'm calling to find out where my TV is I get transfered from switchboard to unanswered departments to answering machines etc...I am furious

0
Replies (4)
Sinotec
Sinotec's reply12 Oct 2021, 16:27
Official
Hi Kayla

Please send me your job number and I will follow up and get back to you.

Regards
Mark
KA
Kayla A's update13 Oct 2021, 09:13
Reviewer Update
Hi Mark, 548247

Thank you for your response, I look forward to hearing from you
Sinotec
Sinotec's reply13 Oct 2021, 09:58
Official
Hi Kayla

I called this morning to try and get to the bottom of the issue. I had to put the phone down as I will not be called a C%^t by anyone especially when I was calling to get more info in order to assist 

Regards
Mark 
KA
Kayla A's update13 Oct 2021, 11:01
Reviewer Update
Hi, wouldn't you also get angry if someone called you for the job number when you are supposed to have already had the job number. I senr the job number via email yesterday. It is the manner in which you spoke to my father. How long are you guys trying to organize transportation? Because last Monday my father was phoned to say that the TV is ready just awaiting logistics. The lady from HiFi apologized on Tuessay saying she does not understand how it can take so long for transport. And my father said "these ****s are so useless", not directly calling you one.. but if the shoe fits. Confirm with HIfi Corp how many TVs we have purchased from them, many different brands but this is the thanks we get.