Sinotec/Repair agents / No assistance

I purchased a 58" LED Television

After a very short time, the picture became defective I contacted the store and they sent a technician to have a look at it on behalf of Sinotec, the tech advised it needs repairs. i offered to pack the unit in its original packaging, however the tech advise the 58"tv box is to big to fit in his vehicle, he then put the tv in a 55"box with no bubble warp or foam packing. as it was going to travel a short distance i agreed to let it go. Now they advised that they cannot carry out the repair Durban and will send the unit to JHB. To which i declined, i advised the store which i purchased from as well as the repair agent, not to send my TV to JHB, as all the handling will cause me to end up with a unit with surface scratches and damages, to my surprise, my request fell on deaf ears and the tv was sent off, I discussed this with Christina at sinotec and she was of no assistance as well as the store or repair agents, as the unit belongs to me i believe my request should have been adhered to and now i request the sinotec credit me, as i would not like to have this unit back in my home. If someone can call me i will explain this issue in more detail. there are much more details to this issue which i cannot write here. please contact me.

Appreciate any assistance Thanks Vishay