Sinotec work on your customer service and your switchboard

I had my Sintotec 50-inch Smart TV booked for repairs (Faulty power supply board) on 09/05/2024. The TV was purchased on 19/08/2022 (5-year guarantee) Exactly a month later the screen developed a dark spot and got larger over time. I phoned and asked to speak to the service manager, Willem, because I dealt with him on the previous occasion. He said I should return it to Makro-Germiston, where I bought it. He assured me he would organise a refund so that I could replace the faulty TV. I specifically asked if I needed to provide Makro with some reference nr because they would not know what I was on about. Once again he assured me that they knew the procedure. This morning I arrived at Makro with the TV and as I thought they needed a Ticket number from Sinotec to authorise the refund. From 8.30 am to 9.30 am the lady at Makro’s refund department and myself tried to contact Willem. (My call log confirmed 15 calls, just from me never mind the lady from Makro’s calls. Myself on my cellphone and she on her landline. Calls were dropped and Willem was nowhere to be found. The receptionist eventually transferred me to their HR Department. The lady (sorry I did not get your name) transferred my call to Patrick (call centre supervisor) In 5 minutes the issue was solved. Willem, as a manager, you should go for a refresher course. Your lack of customer service earns you no *. I hope I never have to deal with you again.