AP
Anthony P
1 reviews | Active since Aug 2019
29 May 2020, 12:58
SINOTEC UNRELIABLE WITH NO SUPPORT IF IT BREAKS.
Hi all, please stay clear of Sinotec products. My 44 inch TV stopped working (b;lank screen) after only a year. The TV has now been with CN-Tronics (Midrand) for almost 3 weeks and have still not been repaired. The Lockdown is now blamed for parts out of Korea. Spoke to Maria who is totally *********** and not really helpful. Surely backlight parts as they indicated is the problem is kept locally or do they order parts from Korea every time a TV comes in for repairs. Totally disgusted with their service. I swear I will stick to the old faithful Samsung. I can kick myself for changing to this piece of ****.
Helpful (0)
Replies (7)0
Replies (7)Sinotec's replyOfficial
29 May 2020, 15:59Good afternoon Sir, sorry for your experience, please go to Sinotec website to log a complaint. The company will investigate the matter by doing so the job number booked or the serial number of your TV is needed so that we can check on our system. Hope you have a nice weekend.
Sinotec's reply29 May 2020, 15:59
Official
Good afternoon Sir, sorry for your experience, please go to Sinotec website to log a complaint. The company will investigate the matter by doing so the job number booked or the serial number of your TV is needed so that we can check on our system. Hope you have a nice weekend.
AP
Anthony P's updateReviewer Update
29 May 2020, 17:13Good evening,
Thank you for your prompt response, much appreciated.
I have submitted a complaint on the website and will await a response.
Kind regards and have a great weekend.
Anthony
Thank you for your prompt response, much appreciated.
I have submitted a complaint on the website and will await a response.
Kind regards and have a great weekend.
Anthony
AP
Anthony P's update29 May 2020, 17:13
Reviewer Update
Good evening,
Thank you for your prompt response, much appreciated.
I have submitted a complaint on the website and will await a response.
Kind regards and have a great weekend.
Anthony
Thank you for your prompt response, much appreciated.
I have submitted a complaint on the website and will await a response.
Kind regards and have a great weekend.
Anthony
Sinotec's replyOfficial
01 Jun 2020, 09:20Not a problem, if you can give me the ticket number of the complaint I will follow up for you.
Sinotec's reply01 Jun 2020, 09:20
Official
Not a problem, if you can give me the ticket number of the complaint I will follow up for you.
AP
Anthony P's updateReviewer Update
01 Jun 2020, 10:42AP
Anthony P's update01 Jun 2020, 10:42
Reviewer Update
Sinotec's replyOfficial
01 Jun 2020, 11:29Thank you, I will follow up the ticket.
Sinotec's reply01 Jun 2020, 11:29
Official
Thank you, I will follow up the ticket.
AP
Anthony P's updateReviewer Update
01 Jun 2020, 14:00Good day,
A huge thank you to Sinotec for an excellent offering which is to replace my TV with a new one.
I am extremely satisfied with the service that I received and a personal email from Pingping Yang. This shows how serious Sinotec is about customer satisfaction. Excellent service indeed!
Brilliant stuff!!
A huge thank you to Sinotec for an excellent offering which is to replace my TV with a new one.
I am extremely satisfied with the service that I received and a personal email from Pingping Yang. This shows how serious Sinotec is about customer satisfaction. Excellent service indeed!
Brilliant stuff!!
AP
Anthony P's update01 Jun 2020, 14:00
Reviewer Update
Good day,
A huge thank you to Sinotec for an excellent offering which is to replace my TV with a new one.
I am extremely satisfied with the service that I received and a personal email from Pingping Yang. This shows how serious Sinotec is about customer satisfaction. Excellent service indeed!
Brilliant stuff!!
A huge thank you to Sinotec for an excellent offering which is to replace my TV with a new one.
I am extremely satisfied with the service that I received and a personal email from Pingping Yang. This shows how serious Sinotec is about customer satisfaction. Excellent service indeed!
Brilliant stuff!!
Sinotec's replyOfficial
01 Jun 2020, 14:09Thank you for your comments, we do care about our customers. Have a nice day.
Sinotec's reply01 Jun 2020, 14:09
Official
Thank you for your comments, we do care about our customers. Have a nice day.
