AP
Anthony P

1 reviews | Active since Aug 2019

29 May 2020, 12:58

SINOTEC UNRELIABLE WITH NO SUPPORT IF IT BREAKS.

Hi all, please stay clear of Sinotec products. My 44 inch TV stopped working (b;lank screen) after only a year. The TV has now been with CN-Tronics (Midrand) for almost 3 weeks and have still not been repaired. The Lockdown is now blamed for parts out of Korea. Spoke to Maria who is totally *********** and not really helpful. Surely backlight parts as they indicated is the problem is kept locally or do they order parts from Korea every time a TV comes in for repairs. Totally disgusted with their service. I swear I will stick to the old faithful Samsung. I can kick myself for changing to this piece of ****.

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Replies (7)
Sinotec
Sinotec's reply29 May 2020, 15:59
Official
Good afternoon Sir, sorry for your experience, please go to Sinotec website to log a complaint. The company will investigate the matter by doing so the job number booked or the serial number of your TV is needed so that we can check on our system. Hope you have a nice weekend.

AP
Anthony P's update29 May 2020, 17:13
Reviewer Update
Good evening,
Thank you for your prompt response, much appreciated.
I have submitted a complaint on the website and will await a response.
Kind regards and have a great weekend.
Anthony
Sinotec
Sinotec's reply01 Jun 2020, 09:20
Official
Not a problem, if you can give me the ticket number of the complaint I will follow up for you. 
AP
Anthony P's update01 Jun 2020, 10:42
Reviewer Update
Hi, please find ticket number below:
Product Registration Web Submission #18333
Regards
Sinotec
Sinotec's reply01 Jun 2020, 11:29
Official
Thank you, I will follow up the ticket.
AP
Anthony P's update01 Jun 2020, 14:00
Reviewer Update
Good day,
A huge thank you to Sinotec for an excellent offering which is to replace my TV with a new one.
I am extremely satisfied with the service that I received and a personal email from Pingping Yang. This shows how serious Sinotec is about customer satisfaction. Excellent service indeed!
Brilliant stuff!!
Sinotec
Sinotec's reply01 Jun 2020, 14:09
Official
Thank you for your comments,  we do care about our customers. Have a nice day.