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Belinda W

1 reviews | Active since Mar 2009

28 Oct 2020, 19:02

SINOTEC | SINOPRIMA | SKYWORTH - DO NOT BUY THEIR PRODUCTS

I would suggest that people steer clear from purchasing any Sinotec/Sinoprima/Skyworth TV's. A Warranty for 5yrs for a TV purchased in August 2018. The main board blew 23 months later. They arranged to collect the TV for assessment and confirmed a replacement would be provided. It has been over 2 months of back & forth with Sinoprima and their Parts Manager, pushing me from pillar to post, involving Hifi Corporation as the middle-men to provide the replacement TV and who also messed me about with fruitless visits to the store after advising me to collect the new unit, only to leave with nothing but more frustrations. Rather spend your money on another brand (unrelated to this group) and save yourself the hassle and sanity. Total rip-off's with no intention of honouring the Warranty. After 67 days, this is the response I received, to a mail regarding status update: --------------------------------------- 28/10/2020 Hi Belinda I told you there would be delays as we can't just walk into the warehouse and take a TV to replace yours. If you want to be rude and send snotty mails I can always stop the process and refer you back to the store. Choice is yours Regards Mark ---------------------------------------------------------------------- 22/10/2020 From: mark.b@*********.co.za Date: 2020/10/22 15:48 (GMT+02:00) To: belinda@*********.co.za Subject: Re: Re: (LIQUIDATED) POCO SINOTEC 55 - REPLACEMENT UNIT & CREDIT XFRD TO HIFI CORP Hi Belinda Sagie and myself have discussed the matter and we will do the exchange for you from our side. I will need a day or 2 to get the correct authorization done as there is a process I have to follow I am really sorry for the inconvenience but please don't judge Hi Fi corporation by the actions of one of their staff members. I have dealt with them for years and know that the customer is King when dealing with them We will try and get this resolved as soon as possible and knowing Sagie he will call me twice tomorrow to make sure I get this sorted out. ----------------------------------------------------------------------------------

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Replies (2)
BW
Belinda W's update21 Nov 2020, 09:29
Reviewer Update
I subsequently received a hybrid/refurbished unit, which stopped working a week later and was referred to RDC Repairs in Cape Town. A week thereafter I queried an update and was advised the parts had just arrived and the unit was in the workshop. Not sure where these parts arrived from, since Sinotec the manufacturers did not even have parts?? I am now still waiting for the faulty refurbed unit to be returned or further feedback. It's actually quite a joke and I would never consider buying another Sinotec/Skyworth/Sinoprima TV EVER!
BW
Belinda W's update08 Dec 2020, 15:29
Reviewer Update
I have since been assisted by Sinoprima & JD Group. Notwithstanding extreme victimisation and emotional abuse and stress being received during the process, from the store manager Daniel van Vuuren at Hifi Corp N1 City who were tasked with providing the exchange unit for which Sinoprima passed a credit. Avoid Hifi Corp N1 City purely to avoid the drama you will undoubtedly experience, with Danie/Daniel van Vuuren who is a despicable representative for the brand.