Sinotec: Calling the repair centre is like trying to contact God

Good day,

I personally delivered my TV for repair (powering on but no sound or picture) to the Sinotec repair centre in Midrand and was given a time within which it would be repaired.

When I drive an hour after the given time for collection, I am told the TV is not yest even assessed. Then when I call the landline, either no one answers or the receptionist does and puts me through to the person I request and then it is never picked up. If it does, someone cuts the call. Very very unprofessional.

Regarding the repair, I was given a collection time and now I get told that people cannot speak on behalf of the entire Sinotec in making promises of expedited repairs. Very well, then why do I get told it will be repaired within a certain timeframe when I specifically ask "When will it be ready by?" . This is very very poor customer service.

Can someone call be from the repair centre in Midrand as I cannot get through to any person with whom I wish to speak via the front desk reception.