Service, Service, Service

Dear Sir Repair number is A 311240, Sinotec TV 55inch. I am shocked at the treatment of your clients and the delay in your service delivery. Out of the blue one morning our TV had no image, only sound. There was a faint picture but nothing visible. Makro informed us that Sinotec has their own people that handle the fixing of their TV’s and that they will come and collect it from us. This was on the 1st of July 2018. Only on the 6th of July 2018 it was collected from us at 5.30pm. It took another 4 days for it to be received at your workshop. And yet another 2 days for us to be informed that the screen is cracked.??????? So… that means… not only do you have zero customer service and capability to fix your own implements (which by the way is still under warranty), you also break products and blame the client for it. Shrug your shoulders and just move on. Be advised and I confirm: The Sinotec TV handed to YOUR courier company, delivered to YOUR workshop had no crack in the screen when it left our home in its original packaging. You are, under the warranty clause of your product, legally responsible for the working condition of your product. Your delay and utter disregard for your clients, only mean one thing to me: That you yourself have no faith in your own product, that you yourself can not fix your own product. That you have zero regard for your clients and even more so pensioners. It is totally and utterly unacceptable and disgusting that you treat people this way. I advice you to fix our TV, your product, immediately as stated in your warranty contract and stop shifting the blame, creating problems that did not exist, and bouncing the responses between your different departments. Step up to the plate and do your job. Also, merely as a courtesy I am informing you that I will be posting this same complaint to Hello Peter so that possible future clients avoid having to deal with this incompetence that is Sinotec. As a pensioner I am disgusted with your service. Regards S. Grundlingh.