Not acceptable after 5 months
Good Morning,
On the 19 October we bought a Sinotec tv from Incredible connection. Serial MO-S087880. It was working perfectly. Yesterday all of a sudden it did not want to switch on. I called Incredible Connection as this tv is 5 months old. I asked them to do a full refund as I dont want to sit with another same tv with the same problem. Never had a tv giving me problems after 5 months before. This is still under warrenty. He advised that they should book this in and have a look. I dont want this tv or repaired it is 5 months old. Who can I speak to for a full refund please. This is not acceptable. If you buy something brand new you dont want a refurbished or second hand broken one after 5 months.
Thank you
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Replies (2)0
Replies (2)'s updateReviewer Update
29 Apr 2019, 13:56no reply still
's update29 Apr 2019, 13:56
Reviewer Update
no reply still
Sinotec's replyOfficial
29 Apr 2019, 15:19Good day, to refund your TV is not a problem but the procedure needs to be followed. You can take the TV to the purchase store, the store will book a job number with Sinotech and request for credit authorization. I hope this helps.
Best regards,
Sinotec's reply29 Apr 2019, 15:19
Official
Good day, to refund your TV is not a problem but the procedure needs to be followed. You can take the TV to the purchase store, the store will book a job number with Sinotech and request for credit authorization. I hope this helps.
Best regards,