NEW TV FAULTY
BOUGHT 5 NEW SINOTEC TVS FOR MY GRANDKIDS BUT ONE WAS FAULTY SO THEY DONT WANT TO SWOP IT BECAUSE THE PLUG WAS CUT OFF.SO I HAVE TO BOOK SET IN FOR REPAIRS AND BY COLLECTION THEY WILL TELL ME WHAT I MUST PAY IN.SO I HAVE HAVE TO PAY R350 TO GET REINSTALLED AND DO TWO 1 HOUR TRIPS TO COLLECT SET AFTER REPAIRS.SO I MUST TELL THE KID YOUR NEW FAULTY TV YOU CAN ONLY GET AFTER IT IS REPAIRED THEREFOR I NOW GOT A NEW FAULTY SINOTEC TV SITTING IN MY GARAGE AS I BOUGHT ANOTHER NEW SET.IN OTHER WORDS THEY MADE THERE PROBLEM MINE
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Sinotec's replyOfficial
02 May 2023, 21:58Hello benbezuid,
Dear Benjamin
It is standard practice among all manufacturers not to cover a product that has been modified, this includes a plug been cut off, please see below an extract from the CPA which deals with this matter specifically.
Damage to goods: In a number of cases, consumers complained that they received damaged goods from suppliers. It was then up to the Ombudsman to decide whether the defect was existing or whether the consumer played a role in damaging the goods. \We cannot instruct the supplier to repair the goods free of charge if they have been altered contrary to the instructions or if the damage was due to customer neglect. Warranties will also be voided if the customer has altered the product in any way. This includes actions such as changing the plug on a DVD player
Dear Benjamin
It is standard practice among all manufacturers not to cover a product that has been modified, this includes a plug been cut off, please see below an extract from the CPA which deals with this matter specifically.
Damage to goods: In a number of cases, consumers complained that they received damaged goods from suppliers. It was then up to the Ombudsman to decide whether the defect was existing or whether the consumer played a role in damaging the goods. \We cannot instruct the supplier to repair the goods free of charge if they have been altered contrary to the instructions or if the damage was due to customer neglect. Warranties will also be voided if the customer has altered the product in any way. This includes actions such as changing the plug on a DVD player
Sinotec's reply02 May 2023, 21:58
Official
Hello benbezuid,
Dear Benjamin
It is standard practice among all manufacturers not to cover a product that has been modified, this includes a plug been cut off, please see below an extract from the CPA which deals with this matter specifically.
Damage to goods: In a number of cases, consumers complained that they received damaged goods from suppliers. It was then up to the Ombudsman to decide whether the defect was existing or whether the consumer played a role in damaging the goods. \We cannot instruct the supplier to repair the goods free of charge if they have been altered contrary to the instructions or if the damage was due to customer neglect. Warranties will also be voided if the customer has altered the product in any way. This includes actions such as changing the plug on a DVD player
Dear Benjamin
It is standard practice among all manufacturers not to cover a product that has been modified, this includes a plug been cut off, please see below an extract from the CPA which deals with this matter specifically.
Damage to goods: In a number of cases, consumers complained that they received damaged goods from suppliers. It was then up to the Ombudsman to decide whether the defect was existing or whether the consumer played a role in damaging the goods. \We cannot instruct the supplier to repair the goods free of charge if they have been altered contrary to the instructions or if the damage was due to customer neglect. Warranties will also be voided if the customer has altered the product in any way. This includes actions such as changing the plug on a DVD player