Frustration with product no handling whats advertised

Good Day Neil,

I got your contact from your tech department. I have the following queries;

I bought the Skyworth TV looking at various forums that Netflix is available however,

How do I get Netflix working, as I understand the licence agreement between Android and Google does not allow me to run the App I downloaded, and subsequently deleted again. I was advised that you can forward me a step by step document on how to get it working. I tried with the Puffin Browser, but probably not doing the correct thing, as I have no joy.

My other issue is, with the TV there came a remote that has no Speak function it seems, yet the TV prompts me to speak…..

Your help regarding above will be greatly appreciated

Kind Regards Dieter Bucher Contact No.: +2 ********** Email: **********

All the above I also copied into their online service @ sinoprima.co.za no response. What I find extremely frustrating is, that this 32E6 Skyworth is shown to be able to run the NETFLIX APP, however not so without the clear instruction to get it working. Also the remote control delivered with the TV seems to be incorrect, as the TV asks for voice prompts which should come via the remote, pressing a talk button. I am at the moment very disappointed with my purchase....