From BAD to WORSE

<p>My 3d LED was handed to SINOTEC last week so finally after 8 days i get a reply stating that I abused the unit (most probably for watching too much TV) the crack that I still believe happened internally was blamed on me. There are so many reviews on GOOGLE showing us that units can get cracked from the inside but yet I am the ****, the customer is not right anymore, as long as they can get money they don’t really care about the customers or aftersales. I was slammed with a quote for R3600 but the TV cost me R4600, ridiculous, I was told that maybe a 10% discount can be given, REALLY!! So Eddie was trying to be helpful by only doing his job, not once was a senior brought in to hear what I have to say (this is a Mr Qui apparently) On the outside screen you cannot see any mark to prove that I abused the TV, surely when a crack runs longer than +-700mm there will be a mark proving the impact (or your TV's are really ****py and would suggest no one buys them) The possibility of a faulty unit was not even considered here and accusations were made from the start that the customer abused the unit. After sales are pathetic and the cost of repairing a SINOTEC TV is crazy, makes me wonder if it’s really worth supporting these companies when we don’t get any support back, I had to save a long time to afford that TV but there is just no worry in the world about the CUSTOMER any more, SAD.......</p>