Disgusting Service and Total lack of Respect for Customer Appliances

This has been backwards since 23rd May, call logged 2wks prior.

Truly and utterly appalled with their service, after clear requests to Adrian their service manager, name might be incorrect not to scratch or damage my TV, it was returned to me scratched and filthy. My unit still had its clear protection wrapping on it.

How do you'll return a customer's unit so filthy to the customer after supposedly repairing it?

Futher where is the job card that I requested?

What type off after service do urll render.

Im disgusted at your pathetic service.

Hi Issodore

Please contact the customer for collection confirmation. Thank you.

Best Regards Pingping Yang Service Manager

Good morning, Thank you for your email. What was the fault on it?

Regards

The tv was set on sleep mode on a 8 hour cycle. Did you'll check everything? The screen, the speakers because my daughter clearly mentioned it's making a funny noise or sound. Please let me know. Regards

According to the technician everything was checked and in working order.

Thank you for the feedback. If I experience issues I will advise. Regards

This is per your message to me The tv was set on sleep mode on a 8 hour cycle. Please explain why I'm experiencing this issue then? Im truly not happy with your service. Please send me the technical report. Regards

And there's scratches on my TV. I sent my TV in a very good condition, protective warping was still on it. Returned to me scratched, filthy beyond words. Im truly truly disappointed especially after I made myself very clear regarding damages. No respect whatsoever for customer service. Regards

Good Morning Pingping Please assist on below mail.

Still waiting for Pingping to contact me.... Pathetic

What have you'll done to my TV??? .. I am beyond annoyed. Send a technician to fix or replace with another unit.

Hi Issodore, What happened to the TV, wasn't it delivered by Jacob?

Best Regards Pingping Yang

Hi Pingping Yes it was delivered by Jacob but the customer is still experiencing the problem and says her tv was scratched as well please see below mails.

Good morning Mr Naidoo,

I called you just now via 0820 but no answers. Out telephone experienced problem from 25. April to 30th April not calls could get in and out. Please can you send me some photos regarding the conditions of the repaired TV that you are not happy with? Thank you.

Apologies, I was in a meeting... I returned the call but didn't know who called as no voice message was left. This TV switches off on its own. No notifications or warnings. Send me the job card off what was checked on the TV. Note : this is my final request. I'm done with this ineffective service and communication, I am going to report the matter to the consumer board. Regards

Good day Mrs Naidoo In General TV switched on and off it's self is sue to setting issue. SETTINGS ( TIMER ) was determined the problem of your TV. I will get our senor technician Jan to discuss with you further.

Hi Jan, Please check the details of repair of 325993 and see if the problem was solved.