Bad service

<p>So I got home on the 16th of May, switch on my LED tv and suddenly there is a flash and the screen appears cracked from the inside!!! I log a fault on the Sinotec web site on the 17th and its the 23rd now with no response. I decide to call *** but have to do this a few times because no one answers. Finaly I got through and was helped by a lady who said I need to log the fault so that someone can come and have a look, I was put through to Merriam who told me I need to take it back to where I bought it (I bought it online through CNA) so where and why do I need to take it back there!!! I was also told if CNA sees its cracked they wont bother picking it up, WHY IS THERE THE ASSUMPTION THAT THE CUSTOMER CRACKED IT!!! I firmly believe this is a factory fault and why must I suffer? This is my 3rd Sinotec LED tv and the other 2 works perfectly!! I really think that the service is pathetic and assumptions can't be made before inspection!!!!</p>