bad customer service

TICKET *** i lodged a complaint and i received ticket .i was advised that tv will be collected 28/5/2024 between 2pm and 5pm. i waited and nothing not even a call . 30,31 may and 3June 2024 nothing even after i sent emails to query what the issue is. this is poor service of them all. customer centric training in needed . how you leave a client hanging is beyond me. I contacted the company contracted to attend to repairs on 5 june and i was advised that a courier company will contact me to fetch Tv .its been 2 weeks waiting for the tv to be collected .its outrageous that they treat their customers like this. Don't buy the tv thinking you have warranty.they will not help you when you need help