Absolutely No After Sales Service and Products Don't Last!

Logged a ticket with Makro on 4 August about a broken Sinotec TV (purchased Jan 2019 and it was NOT cheap)...Sinotec haven't even acknowledged the ticket / sent a job reference number. I then logged a ticket on Sinotec's website on 13 August and received this message "A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours)"...I have heard absolutely nothing! Phone lines aren't working either!!! I know lockdown has created issues, but the least Sinotec can do is assure their customers that they have acknowledged the problem and are working on sending someone out. The fact that they are ignoring their customers is absolutely disgusting! We are now sitting with a very expensive TV that isn't working and we can't even get a refund because guess what...SINOTEC NEED TO SEND OUT A TECHNICIAN FIRST in order to state if it can be fixed or not!!!! The only people I can commend on their customer service is Makro...