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I registered with the service provider and misinterpreted the premium, I thought it was R149 for the 12 months, however I only realized it was R149 per month when I saw the debit on my bank account if R3 576 I immediately sent an email to the customer services to refund me the funds as I made a mistake. The customer service responded that they will not refund the money. I then sent another email advising them to take the premium for the 1 month and refund d the 11 months which they refused.

I find that this is unacceptable as I explained my error. Please can you assist urgently, it will be greatly appreciated.

Thanks and regards Jessica