You have lost a customer

I feel like they deserve a zero rating.

The team delivered an incorrect device and it has been 10 days I have reported the matter and no one has picked or called to arrange a pick up. Tshepo has been lying everyday to the consultants to say I provided the pick up address late. I provided the pick up address on the 14th of August and also the alternative number they promised to come on the 16th which was Friday.

I am in another Friday still sitting with the device with zero communication. At this point I think they are trying to enforce me into using this incorrect device. The other day I called they fooled me and told me to call the courier and ask when are they coming I called them the courier confirmed that they don't have any collections arranged.

I have used Telkom for 8 years but from the service that I have received from Tshepo I can safely say you have lost a customer. Tshepo has been avoiding my calls everytime I ask to speakto him he tells the consultant to lie that he is on lunch and he is in a meeting.

I have left my number several times and he never called. He **** to say he will prioritize the claim I have never received a single call from him. Extremely terrible TEAM Lead with zero competency and professionalism. He is running this business with ego and how he feels. PRIORITIZES zero needs of customers.