Worst experience ever

My phone went in for repairs on the 25th of June 2024. I was then advised that it would take 21 working days to have it fixed. We are almost 2months down the line and no one can give me a clear indication as to when i will have my phone back. I am continously calling in for feedback and everytime I'm told a different story. I called in last week Monday and was put through to their team leader Mamello who then advised me that they are awaiting access fee (no one what so ever mentioned or called me about), I then made payment immediately thereafter and was advised it would only take 7 working days to fix the phone. We are on Wednesday and I've been calling in since this morning to yet again request feedback and yet again I'm being told a different story even Mamello is avoiding my calls. I need a call back ASAP or I'm taking this further! I've been with Telkom for quite some time now but after this experience I've lost all faith in them too