Unhappy Customer

Good day Just want to enquire regarding this insurance company that telkom use as a third party insurance and how long does it take for a claim to being process? This is the 3rd time in three years telkom is changing insurance company and its becoming very suspicious for me. Ive put in a claim for my cellphone 2months ago and it took so long to get process and they informed me about my access fee and ive paid it and sent the proof of payment to them. Last week they informed me they received the payment that ive paid one week prior already. They never contacted me i must always contact them. Last week a lady informed the will send me an email for my device i must choose and still on that email. Today i phoned them again and this guy told he must check with their finance about my payment and he came back just to inform me that my payment was not yet being allocated under my name!!! So my thing is this...what is going on at that company and why everytime its alot of excuses and stories they come up with. It feels like a **** and i suspect telkom is part of it and next year they going to change insurance companies again! 3months for a claim to be processed and 2weeks for a payment to be allocated to the customers name,whereby its was done by the customer himself and yet they have stories and maybe it only happens to me,so i dont know🤷🤦maybe omart or telkom will contact me regarding this issue.