OMART/TELKOM must be cancelled ****** ****MERS

I have submitted my claim for my ****** phone, they told me it will take 7-14 working days 15 days later I have not received any update, I called in and they told me I must follow up in a weeks' time. Why does Telkom suggest this insurer for my phone if they know its a struggle to claim form them? yet they deduct money from me every month. I hold Telkom liable, and I will stop at nothing to get my claim approved and with feedback. This insurance must be cancelled its insane to make people wait that long for a claim especially a phone claim I do not have a phone yet I must wait so long for these idiots to give me another phone!!! THIS IS ****ED UP!!