Dont insure with Telkom\Omart

The worst insurance ever by Telkom If you want a contract with Telkom then think again cause this insurance body is appalling. First off, my device could only be booked after 2 weeks as they, Omart insure, had to approve it first. On August the 13th it was booked in at the repair center. On August the 14th they called and said I must give my pin code so they can access the phone. Uneasy as I was I gave the code even alerted them that my banking apps are not protected, and they have been quiet since. I have sent communication numerous times seeking updates and I have not received way forward with the progress of the claim. September the 13th I got to speak to a consultant and he advised that my phone is awaiting to be given a charge so I can pay, I wonder what charge is this since it is insured. It is over a month without my phone. Omart bring my phone back!