Appalling customer service by OMART

I have had the worst experience with Telkom and their phone insurance OMART underwritten by Old Mutual.I took a Huawei P50 pocket contract in 2022 which came with the insurance and have been paying religiously without fail but when I had to have the screen of the phone fixed I was given a run around by OMART,over a month later I still don’t have my phone.At first I was told to pay an excess of R 5250,00 and when I called to enquire about an excess I had no knowledge of, the consultant Tshepang said it was incorrect and came back with a lower amount of R 2025,00.Since I could not get an answer from the consultant as to what this excess was for and the reason for the initial amount being incorrect I asked for the manager who was miraculously not available, I asked them to call back when she’s available with no success. I have paid over R 11 000,00 just on insurance for this phone with no hesitation and every other month it’s increasing. When I require that the screen be fixed, this is the appalling service I’m getting. This phone has even been discontinued because of the screen faults it came with and clearly as customers we are bearing the brunt. I’ve had a number of cell phone contracts with Telkom over the years and have never claimed until this phone and the service I’m getting is beyond appalling. I highly advise against using OMART and their ************ business dealings rather you get your own insurance outside of Telkom when you get a new phone.