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They are so unprofessional it took them the whole month to give feedback i had to call and check everytime with regards to my cellphone claim the next thing they are saying they decline my claim just because my device was lost without my Telkom sim in it,wow! Why would i claim knowing very well that the device was not used with the service providers sim card?,like really!!! This is so funny but I think they need to try this with someone but definitely not ME I'm not gonna beg down they need to tell me how they conducted their so called investigations finish and klaar!