CF
CHANTEL F
1 reviews | Active since Jul 2014
12 Jun 2020, 11:19
Very bad service then also get attitude
Old Mutual appointed Simply First Plumbing to attend to my geyser claim. I was supposed to be contacted on Tuesday already and if I did not follow up with FNB again on Wednesday I would still be waiting to be contacted. They came out on Thursday and replaced faulty element and thermostat costing me R1100.00 and they geyser is still not working. When I called this morning all I got was attitude and was told they will be here today 12/06 after 4pm. I do not want to deal with this plumbing company and want my money refunded and they can come remove their element and thermostat I will in my personal capacity appoint a plumber
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Simply First Plumbing's replyOfficial
22 Feb 2022, 15:59Good Day .
We sincerely apologize if you experienced any inconvenience .
As per your review , please note , you logged your claim with your insurance on Tuesday 9th June , Simply First Plumbing was only appointed on Thursday 11th of June . Therefore we could not have contacted you before hand , as we were not appointed to assist with your claim yet , we did not have any details to contact you.
Kindly take into consideration , we were appointed to assist you on Thursday 11th June , the repairs were done the same day (Thursday 11th of June) .
During the early morning hours of Friday 12th June , at exactly 1:30am , a WhatsApp message was sent to our admin staff , advising that the water was not hot .
Friday 12th of June , our plumbers returned back to the property and found that the electrical breaker switch was faulty , therefore the geyser did not heat up . Please note , the breaker switch is not by the geyser that our plumbers repaired . Thereafter the water heated up .
Once again , we sincerely apologize for any inconvenience you experienced .
Regards
We sincerely apologize if you experienced any inconvenience .
As per your review , please note , you logged your claim with your insurance on Tuesday 9th June , Simply First Plumbing was only appointed on Thursday 11th of June . Therefore we could not have contacted you before hand , as we were not appointed to assist with your claim yet , we did not have any details to contact you.
Kindly take into consideration , we were appointed to assist you on Thursday 11th June , the repairs were done the same day (Thursday 11th of June) .
During the early morning hours of Friday 12th June , at exactly 1:30am , a WhatsApp message was sent to our admin staff , advising that the water was not hot .
Friday 12th of June , our plumbers returned back to the property and found that the electrical breaker switch was faulty , therefore the geyser did not heat up . Please note , the breaker switch is not by the geyser that our plumbers repaired . Thereafter the water heated up .
Once again , we sincerely apologize for any inconvenience you experienced .
Regards
Simply First Plumbing's reply22 Feb 2022, 15:59
Official
Good Day .
We sincerely apologize if you experienced any inconvenience .
As per your review , please note , you logged your claim with your insurance on Tuesday 9th June , Simply First Plumbing was only appointed on Thursday 11th of June . Therefore we could not have contacted you before hand , as we were not appointed to assist with your claim yet , we did not have any details to contact you.
Kindly take into consideration , we were appointed to assist you on Thursday 11th June , the repairs were done the same day (Thursday 11th of June) .
During the early morning hours of Friday 12th June , at exactly 1:30am , a WhatsApp message was sent to our admin staff , advising that the water was not hot .
Friday 12th of June , our plumbers returned back to the property and found that the electrical breaker switch was faulty , therefore the geyser did not heat up . Please note , the breaker switch is not by the geyser that our plumbers repaired . Thereafter the water heated up .
Once again , we sincerely apologize for any inconvenience you experienced .
Regards
We sincerely apologize if you experienced any inconvenience .
As per your review , please note , you logged your claim with your insurance on Tuesday 9th June , Simply First Plumbing was only appointed on Thursday 11th of June . Therefore we could not have contacted you before hand , as we were not appointed to assist with your claim yet , we did not have any details to contact you.
Kindly take into consideration , we were appointed to assist you on Thursday 11th June , the repairs were done the same day (Thursday 11th of June) .
During the early morning hours of Friday 12th June , at exactly 1:30am , a WhatsApp message was sent to our admin staff , advising that the water was not hot .
Friday 12th of June , our plumbers returned back to the property and found that the electrical breaker switch was faulty , therefore the geyser did not heat up . Please note , the breaker switch is not by the geyser that our plumbers repaired . Thereafter the water heated up .
Once again , we sincerely apologize for any inconvenience you experienced .
Regards