JS
Jacques S

1 reviews | Active since May 2023

20 May 2023, 13:17

*********** manager, Unsafe establishment

We've booked a table for 12 on the 30th of April. Kids played outside and some of the farm workers kids passed bye wanting to play with there ball, kids was on their way in for a family picture as grandparents was with. When they walked back out the ones pair of Adidas tekkies were gone, after searching everywhere 1 of the farm workers that passed by saw we are looking for something and stopped to help. We explained what happened and he left with his car and came back with 2 ***s, 1 gave detailed explanation of the brand of tekkies, which was impossible from the road where he walked passed, but said he doesn't know anything about it. I did phone in the next day and spoke to the manager, Tanya, which also said that's unacceptable and she will look into it. Never came back to us, phoned in 3 timws after that and she just said she is still busy with management, 3rd time she asked us what we want out of this, we just want our kids shoes, and Tanya, YOU ARE THE MANAGER, STEP UP! This is happening on your establishment, which is NOT secured for workers on the farm and their kids walking to their houses. Today its shoes, what will be next???

0
Replies (2)
Simonsig Wine Estate
Simonsig Wine Estate's reply22 May 2023, 16:13
Official
Good day Jacques,

We are sorry that your son lost his shoes during this visit and that they could subsequently not be located. 

Our tasting room manager Tanya concluded a full and thorough internal investigation into this matter on Friday afternoon.

Please could you forward your email address to tastingroom(at)simonsig.co.za so that we can share any more information on this via email.

Kind regards,
Catherine (Marketing)

JS
Jacques S's update24 May 2023, 11:17
Reviewer Update
He didn't loose it, it was ******, stop pretending it didn't happened. And for Tanya doing a thorough investigation last Friday, it happened more than 3 weeks ago! ***********, thats the only word to describe her in a nice way