Factory Fault- Exchange refused

Case 34841, in RSA was reported to Simmons RSA. To date Simmons falsely accused us for hooking the mattress and they stated it can be repaired. The material was not hooked!!! It was pulling away from the top mattress. The case was reported twice already to RSA HQ and still no solution was found to exchange the bed.<br> We have the same problem last year, where Simmons advised it was a factory fault and the bed was replaced. <br> We have a three warranty on these beds, and now they refuse to exchange it. The service received over the past few weeks was bad. <br> Please report back to us with regards this matter<br>